Ask A Question¶
This document explains what kinds of question states exist in Kitsune, how they are set and their implications.
Configuring new products¶
To configure a new product for AAQ you must edit config.py
within the questions app.
First, ensure the Product
object exists for this product in the products app. If not create a new
Product
.
Next, Add a new item to the products
dictionary using something like:
('product-slug', {
'name': _lazy(u'Product Name'),
'subtitle': _lazy('A brief description'),
'extra_fields': [],
'tags': ['tag-slug'],
'product': 'product-slug',
'categories': SortedDict([
('topic-slug', {
'name': _lazy(u'Topic name'),
'topic': 'topic-slug',
'tags': []
}),
])
}),
'product-slug'
should be the slug of the Product
object for this product.
Question States¶
Default¶
This is the unmarked state of the thread.
Implications:
Users can reply
Visible in regular SUMO searches (with at least one helpful reply)
Visible to external searches
Visible in the regular questions list
Visible in the related threads section
Locked¶
This is the locked state of a thread. A thread can be locked in two ways:
By manually locking it via the question UI
Automatically after 180 days.
Implications:
Users can’t reply
Moderators can unlock to reply
If there is an answer, the locked thread is still shown by search engines and our internal search.
If there is no answer, the locked thread will not be shown by search engines and our internal search.
Not indexed¶
Questions with no answers that are older than 30 days have a meta tag telling search engines not to show them.